Interactive Voice Redirection is a cost-effective solution for abandoned calls problem
25 january, 2007

It  often happens so that incoming calls are lost because of the busy phone line or the absence of an  operator.  Such situations bring to the loss of clients, partners and revenues.

InfoServiceTelecom Company offers a cost-effective decision for exclusion of abandoned calls, that allows:
- Refraining clients on a highly competitive markets
- Putting  through  the office staff

The scheme of work is simple. We allocate you   a single telephone number which is non-geographic and doesn’t need any additional hardware installation. A subscriber that calls on your assigned number, first of all, will hear the greeting message from your company.


While  the greeting is playing, our system in a fraction of a  second, and one-by-one makes  calls to your number phone – cell or fixed lines, in Saint-Petersburg,  Moscow,  Russian regions or in other countries.

  All calls are made in a certain sequence.

In case the line   which the incoming call should be switched on is busy or not available, the system   links the subscriber with another office, then - with cell phone of   the necessary employee according to your preference.
 
 If all the numbers are busy, the client after several tries is switched to IVR that replays help and advertising information until one of the operators is free.
Results:
- All clients will get to your office  after the  first attempt
- You will get  a multiline telephone with unlimited number of channels
- You can keep the clients online even if all your employees are busy.
- It’ll add to your competitiveness on the market