The interactive voice menu system and the mobile operator vocal directory inquiries are the striking example of customers’ self-service with the help of IVR. We often refer to these services to learn the balance account or to activate call diverting.

In present-day life more and more people use the Interactive Voice Response Service (IVR) having no idea that they are its customers. As a rule such systems are the parts of a single complex working together with the call centre agents.

The easiest and the most widespread IVR system application – is the answers on frequently asked questions. Questions and their answers form the basis for interactive menu.

IVR systems working as a part of “hotline” save your money.